Privacy Policy

Where we stand on privacy

Country Threads at Hildreth’s recognises that your personal information is sensitive and private and will therefore always treat it with respect and confidentiality.

Under data protection regulations, you have the right to have your personal information removed at any time from Country Threads at Hildreth’s. 

Who we are

Country Threads is the country clothing shop at Hildreth’s Garden Centre in Prestwood, Buckinghamshire. Hildreth’s is a family run garden centre. We collect information about you and your interaction with us to enable us to provide you with our products and services. We aim to give you the best customer experience possible and information about you helps us to ensure we share promotions, products, services and advice that are most likely to interest you.

We always keep your personal information safe and secure and take a proactive approach to being compliant with government regulations about data protection.

What information do we collect about you?

Much of the information we collect is used to help us identify you. This is helpful for keeping in contact with you about our products via our newsletter and for dealing with any enquiries you may have about our services.

Personal information we might collect includes:

When do we collect information about you?

We collect information about you at any of the following points:

We may also collect information if you make telephone calls to Country Threads at Hildreth’s or email us directly.

What are cookies?

Cookies are text files placed on your computer when you interact with our online service, these files collect standard internet log information.

Cookies also log visitor behaviour information such as the particular pages you view, which website brought you to our website and how long you spend on your visit.

Data gained from cookies is used to track how visitors interact with our website which enables us to identify any potential issues as well as make improvements to the online experience.

Further information on cookies is available from www.allaboutcookies.org.

How to remove cookies

It is possible to block cookies from websites you visit by setting your internet browser to not accept them or to remove them entirely. The websites aboutcookies.org and allaboutcookies.org provide instructions on how to do this.

How will we use the information about you?

The information we collect about you is used to enable Country Threads to fulfil our services to you or to help us better understand the information you would like to receive from us.

Any personal information and past purchases will only be used to identify products that might be relevant to you and help us to make improvements to our services and the range of products we offer.

Who we share your information with

We will only share your personal information with third parties if required by law or if they are integral to the operating of our business.

We also automate some of our website forms with WordPress via our website. All your personal data is adequately protected in line with GDPR.

Our communication with you

Whether you are new to Country Threads at Hildreth’s or you have shopped with us before, we would like to keep you updated about our great products, offers, events and services. You can change your mind at any time and if you no longer wish to receive information can opt out of communications whenever you want to. You can do this by unsubscribing on any of the emails you receive via the direct link.

Removal of your information

You have the right to request that your personal information be removed from our systems. The only instance in which certain information is necessary for us to still have in this case is to complete a legal obligation.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and make appropriate amendments as required.

This Privacy Policy was last updated on 13/03/2025.